Sometime in 1978 or 1979, Gautam Khanna of the East India Hotel chain and Mercury Travels asked if I had developed a shadow. When I expressed my surprise, he mentioned that at every Travel Industry gathering, he had noticed that I was followed everywhere by a young man who also “happened to be the GSA of various airlines”.
On reflection, I realized that this “young man” was none other than the former clerk of Air France’s GSA who had made a bid for Air-India’s GSA in North India and about whom I have spoken in one of my previous Posts. And yes, he had been following me doggedly for quite some time.
This Clerk (TC) first came to my sister’s house in New Delhi where my family and I were visiting on one of my annual vacations. He said that he wanted my advice on a subject and took the opportunity of my visit to Delhi to meet me. Out of sheer politeness, I asked him to stay and have lunch. After lunch, my children wanted to play an impromptu game of cricket and I asked him to join in, little realizing that he had not a clue about the game; he did not even know how to hold the cricket bat.
Without realizing it, I must have given him some encouragement because the next thing I knew was that he showed up at my in-laws’ farm in Kashipur in Uttar Pradesh where we were spending the rest of our annual vacation. He wanted to follow up on the advice that I had given him and stayed a couple of days and then left back for Delhi.
On another occasion, I made travel plans to visit Manila where the PATA Board was holding a meeting. I was a member of this Board and hence, my decision to travel to Manila. Guess what - I found TC on the same SABENA flight. When I asked him if indeed he was following me, he replied - “No. I am the country manager for Philippine Airlines and am visiting Manila on business. I was not aware that you would be on the same flight”.
I mentioned these three incidents to Gautam and he stated that the coincidences were a bit remarkable, to say the least.
After that, I made it a point to try and avoid this persistent young man, but to little avail. He would call and request that my wife and I join him for dinner or attend a cocktail evening at a hotel. While I resisted a few times, I had little option but to accept a few invitations such as a dinner for the visiting General Manager of Kuwait Airways, for whom he acted as GSA.
He was obviously keeping a tab on my travels because on one occasion, I found him in London when I was there. When I confronted him, he said that his Company was the GSA for Philippine Airlines in the U.K. and his visit was in connection with that airline’s work.
On another occasion, I met him in New York and here I must relate how I found him there. A very old friend of mine had an apartment in Manhattan and he had invited me for dinner. The only other guest was - you know who!!! It appeared that he had “accidentally” bumped into this friend of mine; introduced himself as a friend of mine and managed to get himself invited to dinner.
When my friend asked for my relationship with this young man, I mentioned that I did not consider him “a friend, but a little more than a business acquaintance”.
Although I tried to keep my distance, fate decreed otherwise. Early one morning, I received a frantic call from TC. He had been picked up by the Enforcement Directorate and taken in for questioning. He wanted immediate legal help and I called an acquaintance of mine who was a well established and experienced lawyer. He managed to get him out and from what TC told me later, he was retained by him (TC) as his attorney for all legal matters.
TC became very emotional when he expressed his gratitude for my assistance. First, he wanted me to meet his mother and then, insisted that I meet his financial backers who were diamond merchants from Gujarat and Belgium. I tried to keep in the background, but to no avail. I had to meet his entire family on my next visit to Delhi and then met his main financial backer at his apartment in Bombay.
Our paths kept crossing and even more after I left Air-India, as will be evidenced in later Posts.
In fact, he wanted me to join him in his ventures instead of leaving the country and I gave him an emphatic “NO”. I mentioned to him that I had observed his dealings with his staff and business acquaintances which gave me no joy. Instead, I had little respect for him and that this view would hold good unless he changed his attitudes. He looked crestfallen and promised to make changes to earn my respect.
Moving on, one of the first major subjects that I learnt when I joined Air-India was Interline Traffic and Baggage Handling Agreements. These agreements had to be negotiated before airline A could accept travel documents of airline B or C. Things may have changed since my time, but in those early days, we had two types of agreements - a Bilateral Agreement and a Multilateral Agreement; the latter being negotiated through IATA.
We preferred the multilateral approach since there was a standard agreement and when an airline signified its desire to enter into such an agreement, all AI had to do was to indicate acceptance. It was the other airline’s responsibility to adhere to all provisions of IATA’s documentation and procedures.
I recall being approached by an airline from Mongolia to enter into an agreement and I responded by recommending that they use the multilateral approach. They insisted on a bilateral agreement and then, this particular gentleman called me from Ulan Bator and in his halting and broken English conveyed to me that he wanted a face to face meeting as there were some issues which could not be resolved by correspondence. I agreed and sent them a draft Bilateral Agreement after which I received a request for a meeting in Bombay.
He came on the appointed date and met me in my office. We discussed the issues that were troubling him and he then signed the final agreement. As a courtesy, I invited him for dinner at a restaurant, but he expressed a desire to have a home cooked Indian meal. I had no recourse but to call Manju and have her prepare a meal that evening. I picked him up at his hotel and brought him home.
Knowing that conversation with him would not be easy, I invited Amar Singh, a golfing friend and Saroj Datta to that dinner and fortunately, the evening went off quite well. However, it was a unique experience which will always remain in my mind.